{"id":4810,"date":"2026-09-24T09:49:45","date_gmt":"2026-09-24T09:49:45","guid":{"rendered":"https:\/\/publiccircles.com\/faq\/"},"modified":"2026-10-23T16:49:33","modified_gmt":"2026-10-23T16:49:33","slug":"faq","status":"publish","type":"page","link":"https:\/\/publiccircles.com\/en\/faq\/","title":{"rendered":"Email Marketing FAQ"},"content":{"rendered":"
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Home<\/a> ›<\/span> FAQ<\/span><\/div>\n\n\n\n
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Help Centre<\/p>\n\n\n\n

Your email marketing FAQ<\/em><\/h1>\n\n\n\n

This email marketing FAQ covers everything you need to know about Public Circles \u2014 plans, features, deliverability, billing, and support. Can’t find your answer? Our team is one message away.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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General<\/h3>\n\n\n\n
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What is Public Circles?<\/p>\n\n\n\n

Public Circles is an all-in-one marketing platform for growing businesses. It brings email marketing, behaviour-based automation, data integration, and ready-to-use templates together in one place, so you can run world-class campaigns without the complexity or the enterprise price tag.<\/p>\n<\/div>\n\n\n\n

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Who is Public Circles for?<\/p>\n\n\n\n

From start-ups sending their first campaign to agencies and enterprises managing multiple brands. If you want powerful marketing that’s easy to use and priced fairly, it’s built for you.<\/p>\n<\/div>\n\n\n\n

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Do I need technical skills to use it?<\/p>\n\n\n\n

No. The campaign builder, automation journeys, and templates are all drag-and-drop \u2014 no code required. For advanced setups, developers can use our webhooks and REST API, but most users never need to.<\/p>\n<\/div>\n\n\n\n

Plans & Pricing<\/h3>\n\n\n\n
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How much does Public Circles cost?<\/p>\n\n\n\n

There are 7 plans, starting at $25\/mo USD on the Start-Up plan and scaling to Enterprise. Each step up adds more contacts, higher email volume, and more projects. See the pricing page for the full breakdown.<\/p>\n<\/div>\n\n\n\n

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Do you offer both USD and USD pricing?<\/p>\n\n\n\n

Yes. Canadian customers are billed in USD and US customers in USD, so you always see prices in your own currency \u2014 a rarity among the big platforms.<\/p>\n<\/div>\n\n\n\n

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Can I change plans at any time?<\/p>\n\n\n\n

Absolutely. Upgrade or downgrade whenever you need \u2014 changes take effect immediately and you’re billed pro-rata for the rest of the billing period.<\/p>\n<\/div>\n\n\n\n

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What happens if I exceed my contact or sending limits?<\/p>\n\n\n\n

We’ll let you know as you approach your limits so you can upgrade in time. We won’t charge surprise overage fees without your consent.<\/p>\n<\/div>\n\n\n\n

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Do you offer annual billing discounts?<\/p>\n\n\n\n

Yes \u2014 annual billing saves you up to 20% compared with paying monthly. Contact our team for annual pricing details.<\/p>\n<\/div>\n\n\n\n

Features & Channels<\/h3>\n\n\n\n
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What channels does Public Circles support?<\/p>\n\n\n\n

Email marketing and behaviour-based automation, ready-to-use templates, advanced segmentation, real-time analytics, and data integration \u2014 all from one platform.<\/p>\n<\/div>\n\n\n\n

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What is event triggering \/ automation?<\/p>\n\n\n\n

It’s the ability to send a message automatically in response to what a customer does \u2014 a sign-up, a purchase, or going quiet. You build multi-step journeys visually, and each message fires at the perfect moment for every individual.<\/p>\n<\/div>\n\n\n\n

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Can I manage multiple brands or clients?<\/p>\n\n\n\n

Yes \u2014 multi-project management is built in. Depending on your plan you get between 1 and 5 projects, and you can add more at $10 USD\/mo per project. Each project keeps its own contacts, campaigns, and reporting \u2014 perfect for agencies and multi-level companies or companies with more than one division \/ segment.<\/p>\n<\/div>\n\n\n\n

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Can I connect my other tools?<\/p>\n\n\n\n

Yes \u2014 connect our standard integrations in a few clicks, or use our webhooks and REST API for custom systems. Your data syncs in real time so every team works from the same source of truth.<\/p>\n<\/div>\n\n\n\n

Deliverability & Data<\/h3>\n\n\n\n
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How good is your deliverability?<\/p>\n\n\n\n

We deliver at 99.9% on enterprise-grade infrastructure, with SPF\/DKIM setup and built-in spam testing to help your emails land in the inbox \u2014 not the junk folder.<\/p>\n<\/div>\n\n\n\n

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Do you offer a dedicated IP?<\/p>\n\n\n\n

Yes \u2014 a dedicated IP add-on is available on every plan at a flat $25 USD per month, per IP, for senders who want full control over their sending reputation.<\/p>\n<\/div>\n\n\n\n

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Is my data secure?<\/p>\n\n\n\n

Your data is encrypted in transit and at rest, protected by granular access controls, and hosted on enterprise-grade AWS infrastructure. You stay in control of your data at all times.<\/p>\n<\/div>\n\n\n\n

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How do you handle consent and opt-outs?<\/p>\n\n\n\n

Consent capture and one-click unsubscribe are built in, and opt-outs are honoured instantly across every campaign, helping you stay compliant with anti-spam regulations.<\/p>\n<\/div>\n\n\n\n

Billing & Support<\/h3>\n\n\n\n
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Can I cancel anytime?<\/p>\n\n\n\n

Yes \u2014 there are no long-term contracts. Cancel whenever you like and you won’t be billed for the next period.<\/p>\n<\/div>\n\n\n\n

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What support do you offer?<\/p>\n\n\n\n

Support requests are monitored 24\/7 and we respond on every plan \u2014 no tier locks you out of help. Higher plans add personalized onboarding to get you up and running fast.<\/p>\n<\/div>\n\n\n\n

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How does Public Circles compare to Mailchimp?<\/p>\n\n\n\n

Public Circles offers more contacts and multi-project management at a fraction of the cost of comparable Mailchimp plans. Our platform is simple without the bloat making us the smarter choice for businesses. See our competitors page for a full comparison.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Still have questions?<\/h2>\n\n\n\n

Our team is happy to help you find the right plan and get set up. Reach out anytime.<\/p>\n\n\n\n

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Contact us<\/a><\/div>\n\n\n\n
View pricing<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

Home › FAQ Help Centre Your email marketing FAQ This email marketing FAQ covers everything you need to know about Public Circles \u2014 plans, features, deliverability, billing, and support. Can’t find your answer? Our team is one message away. General What is Public Circles? Public Circles is an all-in-one marketing platform for growing businesses. It […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4810","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/publiccircles.com\/en\/wp-json\/wp\/v2\/pages\/4810","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/publiccircles.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/publiccircles.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/publiccircles.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/publiccircles.com\/en\/wp-json\/wp\/v2\/comments?post=4810"}],"version-history":[{"count":2,"href":"https:\/\/publiccircles.com\/en\/wp-json\/wp\/v2\/pages\/4810\/revisions"}],"predecessor-version":[{"id":4881,"href":"https:\/\/publiccircles.com\/en\/wp-json\/wp\/v2\/pages\/4810\/revisions\/4881"}],"wp:attachment":[{"href":"https:\/\/publiccircles.com\/en\/wp-json\/wp\/v2\/media?parent=4810"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}